Kalp-AI Labs Inc. ("Kalp-AI Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website kalpailabs.com, use our AYRA Concierge OS platform, or engage with our services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or services.
2. Information We Collect
2.1 Personal Information You Provide
When you interact with our website or services, we may collect:
Contact Information: Name, email address, phone number, company/hotel name when submitted through our contact form or demo request.
Business Information: Hotel property details, room count, and service interests for audit and onboarding purposes.
Account Information: Credentials for platform access including email and password (encrypted).
2.2 Information Collected Automatically
Usage Data: Pages visited, time spent, browser type, operating system, and referring URLs.
Device Information: IP address, device type, and screen resolution.
Cookies: Session cookies for authentication and functional cookies for platform operation.
2.3 Guest Interaction Data (AYRA Concierge OS)
AYRA operates on a Room-First Privacy Architecture. Guest interactions are:
Isolated by session token and room number — not linked to personal identity.
Processed in real-time and not stored beyond the active session unless explicitly configured by the hotel property.
Never sold, shared, or used for advertising purposes.
3. How We Use Your Information
We use collected information for the following purposes:
To provide, operate, and maintain our website and AYRA Concierge OS platform.
To process your demo requests, property audit inquiries, and service onboarding.
To communicate with you regarding product updates, security notices, and support.
To improve our platform through aggregated, anonymized usage analytics.
To comply with legal obligations and enforce our terms of service.
4. Data Sharing & Disclosure
We do not sell your personal data. We may share information only in these circumstances:
Service Providers: Cloud infrastructure providers (Google Cloud, Microsoft Azure) who process data on our behalf under strict data processing agreements.
Hotel Properties: Guest interaction data generated through AYRA is shared with the property that deployed the service, in accordance with their guest privacy policies.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures to protect your data, including:
TLS/SSL encryption for all data in transit.
Encrypted storage for credentials and sensitive data at rest.
Role-based access controls and session token isolation.
Regular security audits and dependency vulnerability scanning.
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Restriction: Request restriction of processing in certain circumstances.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests.
Kalp-AI Labs operates globally with headquarters in the United States (San Francisco, CA) and a European Innovation Center in Amsterdam, The Netherlands. Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place in compliance with applicable data protection laws, including GDPR and CCPA.
9. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: